The Ferns Medical Practice
Farnham Centre For Health, Hale Road, Farnham, Surrey, GU9 9QS Also known as: Dr Robinson & Partners
355
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The Ferns Medical Practice
2015-01-28
Person
3
5
0
28th January 2015
Doctors and receptionist are great but always have a long wait after appointment time.
The Ferns Medical Practice
2015-01-28
Person
3
5
0
28th January 2015
We are always treated with kindness and respect and I feel that I am listened to.
WE had had a couple of emergencies that were dealt with very quickly and efficiently.
The organisation of the fli jabs was awesome-very very efficient.
the nurses and receptionists are excellent and appeal to have easy access to doctors.
The Ferns Medical Practice
2015-01-27
Person
1
5
0
Written by a patient
Written by a patient 27th January 2015
This new "sit and wait clinic" is beyond a farce. People who actually have jobs and can't just sit around and wait have been really shot in the foot. Waiting 40+ minutes for a non guaranteed doctors appointment is absolutely disgusting. I'm paying my taxes for this? I will be moving surgeries as this is diabolical service. And the fact the receptionists are rude, short, blunt and think that they are in actual fact doctors, is laughable. The absolute worst decision is getting rid of timed appointments. Talk about putting the NHS to shame. How long should you have to wait before giving up? The sooner they scrap this "brilliant idea" the better. Absolutely disgusted.
The Ferns Medical Practice
2015-01-15
Person
4
5
0
Written by a patient
Written by a patient 15th January 2015
An omission of my previous lengthy review of my 30 years of first rate service from the Ferns practice was to mention that the frontline reception people and "back office" staff are invariably pretty damn cool and calm and wise, often under a good deal of pressure and from high levels of expectancy of instant answers and results from patients and their carers. Thank you, ladies.
My only suggestion is that a touch screen system is re-introduced for checking in for appts. The practice had one for a while some time ago but withdrew, presumably for technical or admin problems. It would shorten the queue at reception and take one job away from busy receptionists.
The Ferns Medical Practice
2014-12-05
Person
5
5
0
Written by a patient
Written by a patient 5th December 2014
Brilliant practice
Resources
Short link to review The Ferns Medical Practice: http://iwgc.net/ejhky